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A stranger’s data has turned up on my British Gas account

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Recently, I logged into my British Gas account and found it was in my name, but with a different address, phone number and bank account number.

British Gas kept insisting I must have had another account. Eventually, after a month, it removed the stranger’s details without explaining what happened.

Today, I received my monthly bill, which showed a wrong amount and a wrong credit, and found my account was now in the name of an Andrew Fuller*, with his email address and balance but my address.

What’s going on?MP, LoughboroughYou and at least one other customer have been put in a potentially risky situation by British Gas’s negligence.

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