Queues build at major UK airports as electronic passport gates fail
Passengers arriving at major airports around London at the start of the bank holiday weekend are facing delays after problems with electronic passport gates.The gates at airports including Heathrow, Stansted, Gatwick and Luton started to have problems on Friday night.
Delays of up to three hours have been reported.Photographs by travellers posted on social media showed crowded passport control queues, with some reporting little movement.In a tweet, a spokesperson for Heathrow airport said: “We are aware of a nationwide issue impacting the eGates, which are operated by Border Force.
This issue is impacting a number of ports of entry and is not Heathrow specific.“Our teams are working closely with Border Force to help resolve the problem as quickly as possible and we have additional colleagues on hand to manage queues and provide passenger welfare.
We apologise for any impact this is having to passenger journeys.”Separate IT issues affected 20,000 British Airways passengers on Friday, causing more than 175 flights to be cancelled.
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