UPS Provident Honda

RAC was supposed to get my broken-down car home. But it’s lost it

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I am in a really bizarre situation. Having recovered my broken-down car, the RAC has effectively lost it and, 16 days on, has no idea where it is. In April, while in Devon, the clutch went on my Honda.

Having been a member for about 20 years, I called the RAC. It said it could not be fixed at the roadside. I asked for the car to be taken to my home and was told it would take three days.

That was the last time I saw it. It is now 16 days later and no one can tell me where my car is. All it says is that it should have arrived 3-5 days after the breakdown. In the end I reported it stolen, to police, and my insurer.

The latter has provided me with a hire car, so at least I am back on the road. I can’t quite believe this is happening. AR, BerkshireA decade ago we generally received more letters praising the RAC than complaints, but it is very much the opposite these days.The day before I took up your case, the car was mysteriously delivered back without any explanation.

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