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The little-known London train ticket that could save you Eurostar hassle

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Two weeks ago I caught a train from Stafford to London Euston that was due to arrive at lunchtime – in time to catch the Eurostar to Brussels two hours later. However there was a fatality on the line at Rugby, and all trains were cancelled going into London on the west coast mainline.

I ended up having to change my ticket from St Pancras to Brussels, at a cost of £125. Eurostar stated that it wasn’t on their service, so it wasn’t their responsibility. I have come to the conclusion that Eurostar is basically a service for people living in London only as people resident in other parts of the country cannot rely on the service being flexible.

What do you think? CC, StaffordWhile I have a great deal of sympathy for you, I don’t really think Eurostar is responsible in this case, as you bought two separate train tickets.

Had you been travelling to Heathrow to get a flight you missed, you wouldn’t expect the airline to give you a free alternative flight.

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